FAQ’s

Why Hire a Professional Pet Sitter?

 

North Carolina and Georgia PetsittingWE LOVE PETS OF ANY KIND! Pets removed from their familiar environment  are often subject to emotional trauma and the diseases of other animals. Let Queen City Petsitting provide your pets with the love and care they need while giving your home a more lived in look while you’re away. During our visits we feed your pets exactly per your instructions and provide fresh water with every visit, ‘patrol for accidents’, bring in mail and newspapers, and check to ensure that your home is safe from obvious hazards. Most importantly, we spend time during every visit loving your pets as much as you do. To satisfy your every need, we’ll provide additional services to satisfy your every need.

Queen City Pet Sitting is eco-friendly! From ‘Mid-Day’ walking to ‘Waste Removal’ and ‘While Your Away Home Visits’, our sitters ensure that your pets keep their daily routines while using eco-friendly products that are safe for all pets, neighborhoods & the environment.

What areas of North Carolina & Georgia does Queen City Petsitting cover?
Our North Carolina team of petsitters covers all ares of Charlotte and surrounding areas such as Matthews, Huntersville, Fort Mill and Lake Wylie as well as Raleigh/Durham including surrounding areas such as Cary, Chapel Hill, and Apex. Our Georgia team of petsitters covers all parts of Atlanta and surrounding areas such as Sandy Springs, Marietta, and Alpharetta to name a few.

How can I schedule Petsitting services?
Simply fill out our contact request form located here or give us a call at (980) 202-2745

Queen City Pet SittingDo we get to meet with a Petsitter before leaving our pets in your care? 
Absolutely!  One of the most important things to us is to ensure that you and your pets are comfortable with the person who will be sitting for you.  Once you fill out a reservation, a sitter will contact you in 24-48 hours to set up a time to meet with you and your pets for a free consultation at your home.

What kind of animals do you care for?
Our tender love and care is for almost any animal, as long as they do not pose a threat to our pet sitter’s well being.

Are you bonded and insured?
Yes we are LICENSED, BONDED AND INSURED. We are also members of the National Association of Professional Pet Sitters (NAPPS), Pet Sitters International (PSI) & American Pet Cross..

TERMS & CONDITIONS can be found below the login in area under the “New Client Registration” or “Existing Client Login,”  the bottom of the reservation form on the contact us page, or in the main navigation menu under “FAQ.”

What are your Petsitting rates?
You can read over our fees and services on the Services Page.

Queen City Pet SittingWhat do you do in case of an emergency?
During our pre-service meeting, we will discuss the preferences you have for your home and pet. If an emergency occurs with your pet we would like for you to instruct us on how to handle the situation before making a trip to the Vet. Emergency contact information and specific instructions will be collected before pet or home caring takes place.

May we contact you while we are away? 
Yes! Queen City Petsitting will always be on call whenever you feel the need to check on your home and your pet. Contact via e-mail, text or voice can be arranged.

How am I billed and when is it due? 
Invoices are sent to you via email unless you have a credit card on file, in which case we will email an invoice upon request.  Balances must be paid in full prior to pet care service. We accept personal checks, Visa, Master Card, American Express, Discover and Paypal. We will not accept post-dated checks.  If you have a credit card on file, your card will be automatically charged prior to the 1st visit of each pet care appointment.  If you return early from a trip, you will be refunded in full for any un-used visits.

PAYMENT LATE FEE POLICY:
A 10% late fee will be applied to your invoice for every 7 days your Payment is Late.  For example, if your payment is due on Monday 7/8 and is not received by 11:59 on Sunday 7/14, a 10% late fee will be applied to your bill.  If payment is not received by 11:59 on Sunday 7/21 a 20% late fee will be applied to your bill. If payment is not received by 11:59 on Sunday 7/28 a 30% late fee will be applied to your bill. Please notify the billing department if you are sending a check by mail as that may delay payment & will not incur late fees due to mail delays. A payment that is not received within 60 days of your payment due date will automatically be sent to collections.

Can we Pay our bills by phone? 
Yes! You can pay by credit card or debit card by calling (980) 202-2745

Is there a fee for Last Minute Scheduling?
Yes, if you haven’t yet met with a sitter and need a sitter within 48 hours of making a reservation there is a fee. We understand last minute trips and emergencies come about without your control. However, in order to accommodate you with a sitter on such short notice there will be a $10 fee added on to your total invoice price.

Queen City Pet SittingAre there Cancellation Fees?
Queen City Petsitting, LLC carefully schedules our time to service you and out other clients.   Our sitters block out the appropriate time in their busy schedules to accommodate each client 150%.  If at least 48 hours notice isn’t made prior to to the first day of service this results in a lost client for the sitter that she or he could have taken on.  Therefore, 48 hours notice prior to the first day of service is required for cancellations.  If a notice isn’t made to QCP, a $20 cancellation fee will be billed to you.

Are there Holiday fees?
Yes there is a $5 per visit surcharge for the following Holidays: Christmas Eve Day, Christmas Day, New Years Eve Day, New Years Day, Thanksgiving Day, Independence Day (July 4th), Memorial Day, Labor Day, Easter Sunday.  See services page regarding Overnight sitting.

Are there Holiday Cancellation Fees? 
Queen City Petsitting, LLC receives more reservation requests during the holidays than any other times of the year.  In many cases we have turned away other clients because we have reserved time for you during the holidays.  Many of our sitters also choose to not spend time with their families during the holiday in order to spend time with your pets during the busiest times of the year.  If you cancel 48 hours or less prior to ANY holiday, you will be charged for one full day of visits.